Operations Voice Manager with Security Clearance

Company: TekSynap
Location: Arlington
Posted on: April 16, 2024

Job Description:

Responsibilities & Qualifications RESPONSIBILITIES--- Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM technologies.
* Ensure the operational efficiency, maintenance, and compliance of voice infrastructure while adhering to modernization efforts.
* Provide technical leadership, manage projects, and deliver exceptional customer service
* Develop and execute a preventive maintenance program to keep voice infrastructure up-to-date with patches, upgrades, and security/compliance requirements.
* Continuously monitor performance of voice systems, report on performance, and take corrective actions.
* Operate and maintain VoIP, VoSIP, and TDM systems at various locations under JSP purview.
* Monitor operational status of switching systems and network components.
* Provision VoIP, VoSIP, ACD, and TDM services and perform MACs provisioning.
* Ensure system operation meets specified performance requirements and provide performance reporting.
* Develop and execute test plans for voice services.
* Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government regulations.
* Provide metric reporting aligned with monthly contract IPR for tracking and trend analysis.
* Support telecommunication system configuration management using Government-provided infrastructure and management tools.
* Provide technical and project management coordination for JSP voice projects and for JSP customer voice projects.
* Provide system reporting and ensure the system can produce Standard and Custom ReportsREQUIRED QUALIFICATIONS--- Experience:
* 10+ years of relevant experience in operations management, VoIP, or Telecom
* Certifications:
* CompTIA Security + CE
* Education:--- Bachelor's degree in IT or related field
* Clearance: Must possess a Top Secret/SCI clearance Overview We are seeking an Operations Voice Manager to join our team supporting DISA JSP ETM in Arlington, VATekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment"Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customersWe offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidaysVisit us at www.TekSynap.com Apply now to explore jobs with us! The safety and health of our employees is of the utmost importanceEmployees are required to comply with any vaccination requirements mandated by contract, applicable law or regulationBy applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment statusIf at any time you would like to opt out of text messaging, respond "STOP"Additional Job Information COMPETENCIES--- Establish Focus
* Change Management
* Develop Others
* Oral Communication--- Written Communication--- Interpersonal Awareness
* Build Relationships
* Analytical Thinking
* Conceptual Thinking
* Strategic Thinking
* Technical Expertise
* Initiative
* Foster Innovation
* Results Oriented
* Teamwork--- Customer Service
WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the jobReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.--- Location: Arlington, VA
* Type of environment: Office
* Noise level: Medium
* Work schedule: Schedule is day shift Monday - FridayMay be requested to work evenings and weekends to meet program and contract needs.
* Amount of Travel: Less than 10%
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWhile performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hearThe employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawlThe employee is regularly required to lift up to 10 poundsThe employee is frequently required to lift up to 25 pounds; and up to 50 poundsThe vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focusWORK AUTHORIZATION/SECURITY CLEARANCE U.SCitizen Top Secret/SCI clearance OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this jobDuties, responsibilities and activities may change at any time with or without noticeEQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilitiesTekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status")This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employmentTekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilitiesIf you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.

Keywords: TekSynap, Wheaton-Glenmont , Operations Voice Manager with Security Clearance, Executive , Arlington, Maryland